Junior CX Quality and Development Specialist -e-Xperience Program Associate

Start your career with Allegro e-Xperience 2026 - a talent program running from 1 July to 31 December 2026.

During the program, you’ll gain hands-on experience, work on real projects and learn from teams shaping one of the largest e-commerce platforms in the region. After the initial period, candidates may be considered for future permanent opportunities at Allegro, depending on business needs and performance.

You can find full details about the recruitment process and timeline here.

Ready to take your first professional step?
Apply now and shape the future of e-commerce with us!
For this role, we’re looking for 2 Associates. 

What you’ll be working on?

• You will be part of the team responsible for defining and maintaining high CX standards and procedures across all streams.
• You will create communication, scripts, and instructions, ensuring they reflect the latest process updates.
• You will develop and deliver skill trainings, refreshers, and workshops to help advisors improve their knowledge, soft skills and technical skills.
• You will conduct detailed analyses (including Root Cause Analysis) to identify gaps in service and provide actionable recommendations to enhance quality KPIs.
• On a daily basis, you will perform work shadowing and quality monitoring to identify CX best practices and foster a culture of continuous improvement.

This role is for you if you:

• Are familiar with customer experience metrics and quality indicators such as CSAT, NPS or FCR.
• Like analyses and can draw meaningful conclusions from data to propose solutions that improve customer satisfaction.
• Excel in communication and interpersonal skills, with the ability to lead trainings and inspire others.
• Are looking for a team that values proactivity, independence and a "customer-first" mindset.
• Know English at B2+ level and demonstrate professional communication.

What's in it for you:

• Flexible working hours in the hybrid model (4/1) – working hours start between 7:00 a.m. and 10:00 a.m.
• Mentorship and support from your buddy throughout your entire program.
• A wide selection of fringe benefits in a cafeteria plan – you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers).
• Modern office and tools necessary for work in a professional, informal atmosphere.
• Growth opportunities through a dedicated training budget, internal training platform, and company-paid English classes.

And that's just the beginning! You can read more about the benefits here.

#goodtobehere means that:

• You will shape the future of e-commerce - creating innovative, pioneering solutions that set new market standards. We have over 21 million active buyers across 6 countries and collaborate with more than 164k Partners.
• You will join a team you can always count on - we have on board top-class specialists who have shared knowledge, experience, and best practices in their DNA. 
• You will be part of a team that always aims to stay one step ahead of the market - we act quickly, dynamically, and at the highest level, because only then we can we genuinely shape the future of e-commerce.
• You will build your own development path - with access to diverse business areas, large-scale international projects, internal mobility, inter-team tourism, and regular feedback from your manager, you will drive your growth.
• You will see that mistakes are opportunities to learn - we believe that no matter how well we execute, we can always get better.

Send us your CV and… see you at Allegro!

Do you want to get to know us better? Listen to: Allegro Podcast