Senior APM Service Coordinator

Main Responsibilities

- Plan, lead, and execute preventive maintenance operations across multiple regions, ensuring timely and cost-effective rollout.
- Develop and implement APM maintenance techniques and workflows to optimize quality, subcontractor efficiency, and operational consistency.
- Oversee and coordinate regional subcontractor networks, setting performance expectations, monitoring KPIs, and driving accountability.
- Collaborate with engineering, procurement, logistics, and legal teams to ensure cross-functional alignment throughout the installation and maintenance lifecycle.
- Approve methodologies for handling non-standard failures, including vandalism, mechanical damage, and missing spare parts.
- Analyze performance data and field reports to identify process gaps, recurring issues, and improvement opportunities across subcontractor operations.
- Manage escalations related to subcontractor performance, non-conformance, or delays, initiating corrective and preventive actions as needed.
- Facilitate knowledge sharing and best practice exchange between regional teams and subcontractors to ensure consistency and problem-solving capability.
- Ensure all activities comply with health, safety, and environmental standards while fostering a culture of operational excellence.
- Manage APM network and logistics reporting, including advanced applications of Power BI for performance tracking and decision-making.
- Create and verify purchase orders for maintenance and logistics services, ensuring cost accuracy and supplier accountability.
- Conduct advanced maintenance and repairs in cases of physical damage, burglary, vandalism, or APM system fallout.
- Perform pager-duty and out-of-hours technical support, utilizing OpsGenie to manage shifts and response coordination.
- Calculate, track, and update KPIs within Allegro systems to ensure accurate reporting and alignment with organizational objectives.

This section outlines only the main responsibilities of your role. Your direct manager is to define the full scope of your tasks.

Your main responsibilities:

- Receiving and handling service requests related to the APM network; 
- Organizing, supervising, and settling service activities;
- Monitoring SLAs and implementing corrective actions;
- Reporting results and performing analyses based on established KPIs;
- Providing direct or remote technical support to subcontractors and company employees; 
- Creating and maintaining technical documentation and operational processes;
- Analyzing and developing solutions for recurring errors and failures, along with recommending actions;
- Executing selected service orders, performing diagnostics, repairs, and inspections;
- Participating in development projects regarding technical solutions and software applications;
- Coordinating the flow of spare parts between Allegro, suppliers, and subcontractors (from order to invoice); 
- Shift work from Monday to Friday between 7:00 AM and 9:00 PM, including one working Saturday per month. 

This is the right job for you if:

- Have experience in the maintenance and repair of outdoor equipment such as automated parcel machines, ATMs, or vending machines;
- Possess experience in spare parts management and working with WMS systems (preferred);
- Hold a university degree;
- Demonstrate independence in executing assigned tasks and a "hands-on approach";
- Are highly organized, diligent, and eager to continuously develop their skills;
- Are proficient in English at a communicative level;
- Have a command of Czech or another Central European language (highly desirable due to international expansion);
- Hold a valid category B driving license.

What we offer:

- Annual bonus based on your performance and company results.
- A great learning opportunity, working with people coming from a lot of experience in top tier strategy consulting and e-commerce space.
- Well-located offices (with e.g., fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).
- A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers).
- English classes that we pay for related to the specific nature of your job.
- A training budget, inter-team tourism and an internal learning platform where you will find multiple trainings.
- An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.
- Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, and many other occasions we enjoy.

And that's just the beginning! You can read more about the benefits here.

#goodtobehere means that:
- You will shape the future of e-commerce - creating innovative, pioneering solutions that set new market standards. We have over 21 million active buyers across 6 countries and collaborate with more than 164k Partners.
- You will join a team you can always count on - we have on board top-class specialists who have sharing knowledge, experience, and best practices in their DNA. Want to get to know them better? Listen to the Allegro Podcast.
- You will be part of a team that always aims to stay one step ahead of the market - we act quickly, dynamically, and at the highest level, because only then we can genuinely shape the future of e-commerce.
- You will build your own development path - with access to diverse business areas, large-scale international projects, internal mobility, inter-team tourism, and regular feedback from your manager, you will drive your growth.
- You will see that mistakes are opportunities to learn - we believe that no matter how well we execute, we can always get better.

Send us your CV and… see you at Allegro!