Senior Customer Insight and Analysis Specialist

Your main responsibilities:

About the role:
We are seeking an experienced expert who not only analyzes data but also creates a strategic vision for customer and partner experiences across the entire organization. We are looking for someone to take end-to-end ownership of NPS research programs, elevate the quality of our web monitoring, and drive the transition from manual data processing to artificial intelligence.

What will your job involve?

• Strategic NPS research management: Designing methodologies, implementing surveys, overseeing execution, and evaluating results for key customer and partner journeys.
• Advanced analytics and visualization: Working with large datasets in BigQuery (GCP) tables, designing automated dashboards (Looker Studio/Tableau), and setting analytical standards.
• Web monitoring: Defining advanced monitoring rules, performing in-depth sentiment and mention analysis, and combining this data with survey results.
• Automation and AI innovation: Proactively implementing automation tools (including solutions based on LLM/AI models) to minimize manual work within the team.
• Developing comprehensive summaries and translating complex data into actionable business recommendations.
• Presenting analytical findings and strategic insights to executive leadership.
• Close cross-functional collaboration (including UX, Logistics, and Customer Experience) to support key business projects.

This is the right job for you if:

• You have a proven track record in leading research projects (e.g., in the CX field) and are experts in NPS methodology.
• You demonstrate strong analytical and technical skills: hands-on knowledge of SQL, experience working with data (BigQuery/GCP), and proficiency with BI tools.
• You have a solid understanding of web monitoring tools and the ability to extract qualitative insights from them.
• You have experience in automated text classification (NLP) or a strong, practice-backed motivation to implement AI-driven tools.
• You have presentation skills (data storytelling) and the ability to convincingly defend their recommendations.
• You show high proactivity in optimizing research processes and are capable of systemic management of survey tools.
• You are fluent in English at a minimum B2 level.

What we offer:

- Flexible working hours in a hybrid model (4/1) - our hours can start between 7:00 a.m. and 10:00 a.m. We also have 30 days of occasional remote work.
- Annual bonus based on your annual performance and company results.
- Well-located offices (with e.g. fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).
- A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers).
- English classes that we pay for related to the specific nature of your job.
- A training budget, inter-team tourism and an internal learning platform where you will find multiple trainings.
- An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.
- Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, and many other occasions we enjoy.

And that's just the beginning! You can read more about the benefits here.

#goodtobehere means that:
- You will shape the future of e-commerce - creating innovative, pioneering solutions that set new market standards. We have over 21 million active buyers across 6 countries and collaborate with more than 164k Partners.
- You will join a team you can always count on - we have on board top-class specialists who have sharing knowledge, experience, and best practices in their DNA. Want to get to know them better? Listen to the Allegro Podcast.
- You will be part of a team that always aims to stay one step ahead of the market - we act quickly, dynamically, and at the highest level, because only then we can genuinely shape the future of e-commerce.
- You will build your own development path - with access to diverse business areas, large-scale international projects, internal mobility, inter-team tourism, and regular feedback from your manager, you will drive your growth.
- You will see that mistakes are opportunities to learn - we believe that no matter how well we execute, we can always get better.

Send us your CV and… see you at Allegro!