Senior Business Operations Excellence Specialist

Short Description

The purpose of this position is to drive all business operations within EEA, APAC and CEE enabling sales acceleration and supporting the business development team in non-sales related tasks currently spread across the Partner Success Advisors within the business development team, making it inefficient and costing time and resources of both PSAs and team leads. 

This role is crucial to scale the amount of changes and initiatives we bring to life while ensuring we are moving towards strategic partnerships with key accounts while enabling growth through targeted sourcing.

Your main responsibilities:

• Managing relationships with external agencies and integrators to optimize sourcing processes and channel efficiency.
• Driving the daily execution and strategic scaling of campaigns, ensuring a robust pipeline of deal sourcing and high-velocity promotion participation.
• Facilitating daily task execution and acting as the primary point of contact for cross-departmental collaboration.
• Coordinating with Advertising and Marketing teams to maximize merchant ad adoption and leverage ATL allocations.
• Leveraging internal and external data sources to prioritize account management activities and provide actionable insights.
• Bridging communication between sales and category teams to ensure strategic alignment and input exchange.
• Executing operational tasks including merchant presentations, event management, and quarterly portfolio reviews.
• Managing incentive programs and rebates (such as Diamond Retrobonus and 1F Rebates) to drive merchant GMV.
• Driving full adoption and operational reporting of CRM systems to ensure data integrity and performance tracking.

This is the right job for you if:

• You have proven ability to manage partners.
• You are skilled at acting as a SPOC in different cross-functional teams.
• You have the ability to leverage internal and external data sources.
• You have proficiency in executing presentations, events, and quarterly portfolio reviews.
• You have strong focus on CRM adoption and operational reporting (Salesforce preferred).
• Your language fluency is min. C1 English & Polish.
• You have background in Account Management or Project Management is highly preferred.

What we offer:

- Flexible working hours in a hybrid model (4/1) - our hours can start between 7:00 a.m. and 10:00 a.m. We also have 30 days of occasional remote work.
- Annual bonus based on your annual performance and company results.
- Well-located offices (with e.g. fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).
- A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers).
- English classes that we pay for related to the specific nature of your job.
- A training budget, inter-team tourism and an internal learning platform where you will find multiple trainings.
- An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.
- Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, and many other occasions we enjoy.

And that's just the beginning! You can read more about the benefits here.

#goodtobehere means that:
- You will shape the future of e-commerce - creating innovative, pioneering solutions that set new market standards. We have over 21 million active buyers across 6 countries and collaborate with more than 164k Partners.
- You will join a team you can always count on - we have on board top-class specialists who have sharing knowledge, experience, and best practices in their DNA. Want to get to know them better? Listen to the Allegro Podcast.
- You will be part of a team that always aims to stay one step ahead of the market - we act quickly, dynamically, and at the highest level, because only then we can genuinely shape the future of e-commerce.
- You will build your own development path - with access to diverse business areas, large-scale international projects, internal mobility, inter-team tourism, and regular feedback from your manager, you will drive your growth.
- You will see that mistakes are opportunities to learn - we believe that no matter how well we execute, we can always get better.

Send us your CV and… see you at Allegro!