Partner Support Specialist (Partner Activation and Development Team)

Your main responsibilities:

• You will act as an Advisor providing comprehensive, omnichannel support (email, phone, chat, Messenger, WhatsApp) to resolve reported issues.
• You will have access to analytical and technological tools to anticipate potential challenges and will initiate contact to address them. Your job will involve handling both inbound and outbound calls.
• You will step into the role of a mentor and advisor, guiding Partners on growth paths and business scaling (e.g., account settings optimization, export expansion) and providing recommendations on the best business opportunities for them on the platform.
• You will actively participate in improving Customer Experience operations to boost satisfaction metrics and implement the latest technologies.

This is the right job for you if:

• You have experience in proactive business advisory or Customer Experience, with a focus on supporting sales targets.
• You enjoy interacting with clients, possess strong communication skills, and easily build relationships.
• You are a tech enthusiast, ready to leverage the potential of AI-driven tools to enhance efficiency and service quality.
• You are ready to work in an equivalent working time system (including night shifts, weekends, and holidays).
• You are fluent in spoken and written Polish and have a good command of English, which you want to use in client communication.

What we offer:

• A paid, comprehensive onboarding and training program during your first 3 months.
• A two-shift schedule in an equivalent working time system, Monday through Sunday.
• A quarterly performance bonus based on your monthly results.
• An informal, friendly atmosphere within a highly professional team.
• Modern, well-located offices featuring fully equipped kitchens, bike parking, height-adjustable desks, ergonomic chairs, and interactive meeting rooms.
• A flexible cafeteria benefits package, allowing you to choose the perks that suit you best, including private healthcare, sports memberships, lunch benefits, insurance, and shopping vouchers.
• Company-funded English language classes.
• A dedicated learning and development budget, cross-team knowledge sharing opportunities, and access to an internal learning platform with a wide range of training courses.
• A volunteering day, which you can use individually, with your team, or alongside colleagues supporting a shared cause.
• Plenty of company events and initiatives, including Cycle Challenge, Family Day, Fat Thursday, and many more throughout the year.

And that's just the beginning!

#goodtobehere, means:

• You'll join a team you can truly rely on. We work alongside talented professionals who are passionate about sharing their knowledge and supporting one another.
• You'll contribute to high-quality projects that have a real impact on millions of customers. Quality is at the heart of everything we do, and your work will help shape the experience of Poland's largest e-commerce platform.
• You'll thrive in a fast-growing business where every day brings new opportunities to develop unique skills and tackle exciting challenges you won't find anywhere else.
• You'll collaborate daily with experts from across business and technology to create solutions that exceed the expectations of millions of users.

Send us your CV - we look forward to meeting you at Allegro!