Junior Customer Service Specialist

Join the Mimovrste=) team and develop your career in the Allegro group!

At Mimovrste=) we are part of the Allegro group, one of the leading online stores in Slovenia, connecting more than
250 million products. If you are ready to accept dynamic challenges, learn new skills in an
international environment and become part of a support team, we want you on our team!

We are currently looking for a Customer Service Specialist to join our energetic team in the
call center. If you are passionate about customer satisfaction and problem solving, this is a great
opportunity for you!

Your main responsibilities:

● Communicating with customers via phone and email and ensuring an excellent
experience.
● Processing orders, product exchanges and address changes to ensure everything runs smoothly.
● Resolving issues with undeliverable items and taking care of older orders.
● Collaborating with other departments to obtain information and prepare accurate responses to
customers.
● Support colleagues and help less experienced team members.
● Performing administrative tasks related to customer support and additional tasks according to the instructions of the superior

This is the right job for you if:

• IV. level of education and at least 3 months of experience in a similar position.
• Computer skills (MS Office, email) and fluent knowledge of the Slovenian language.
• Knowledge of English is an advantage, and knowledge of Croatian is also a plus!
• You are communicative, you learn quickly and you like to work in a team.
• You know how to adapt to changes and you work successfully in a dynamic environment.

What we offer:

● 1-year fixed-term employment with the possibility of extension after a probationary period.
● Occasional work from home to maintain flexibility.
● Competitive pay that will reward your work.
● Work in a relaxed and motivated team where you will feel at home.