APM Service Coordinator

Your main responsibilities:

• Monitor the technical status of the APM network using tools such as Power BI, Victoria Metrics, Grafana, and Pudo-alerts to ensure timely detection of issues.
• Conduct advanced hardware diagnostics and resolve critical technical problems, including power failures, connectivity issues, and major system outages.
• Perform mid-level maintenance tasks, including power supply and UPS checks, LED light replacement, sensor calibration, analog controller adjustments, and parcel extraction.
• Plan, schedule, and oversee maintenance works, optimizing engineer routes, prioritizing tasks, and managing hardware resources to maintain SLA compliance.
• Supervise subcontractor activities during maintenance or cleaning, ensuring adherence to procedures, timely completion, and resolution of on-site issues.
• Validate subcontractor performance through on-site inspections, photographic documentation, and compliance with maintenance checklists.
• Provide technical guidance and troubleshooting support to subcontractors during installations and maintenance tasks.
• Communicate effectively with project managers, logistics, and subcontractors to align activities, mitigate risks, and prevent delays.
• Escalate unresolved technical problems, regulatory issues, or material shortages to relevant internal teams for resolution.
• Create service tickets in the Support Portal, order ad-hoc engineering services, and track progress through to completion.
• Operate remote tools such as NVR, APM Manager, Grafana, Trucker, Victoria Metrics, and RMS to perform diagnostics and system checks.
• Execute the APM basic activation process and ensure system availability for Allegro customers via FOD.
• Handle inbound and outbound communication with field engineers, landlords, and internal teams (CX, Opennet, etc.) to coordinate activities and resolve incidents.
• Enforce health, safety, and environmental standards across all maintenance and installation activities.

This is the right job for you if:

• Have experience in maintaining and repairing outdoor hardware/devices such as automated parcel machines, ATMs, vending machines, etc.
• Have experience in spare parts management and working with a WMS (Warehouse Management System) - nice to have.
• Hold a higher education degree (Bachelor's or Master's).
• Are independent in carrying out assigned tasks with a practical, hands-on approach.
• Possess excellent organizational skills, conscientiousness, and a commitment to continuous personal growth.
• Have strong communicative skills in English.
• Knowledge of Czech or another Central European language is a plus due to international expansion.
• Hold a valid category B driver's license.

What we offer:

• Annual bonus based on your performance evaluation and company results.
• Long-term discretionary incentive plan based on Allegro.eu shares (Restricted Stock Units).
• Opportunity to learn and collaborate with highly experienced professionals in logistics, strategic consulting, and the e-commerce industry.
• Conveniently located offices (with fully equipped kitchens and bicycle parking) and excellent working tools (height-adjustable desks, interactive conference rooms).
• Additional funds in MyBenefit: 430 points every month! A pool of points for medical care (Medicover, Luxmed), sports cards (MultiSport, MedicoverSport), commuting, life insurance, and personal accident insurance for children.
• Wellbeing and health support: Access to the Mindgram platform offering 24/7 psychological support and specialist care, as well as initiatives under the Health Action campaign and the MWBO (Mind Well-Being Officer) program.
• Development and education: A training budget and a rich selection of courses on the MindUp platform, internal mentoring, and coaching for leaders.
• Financial support and Social Fund (ZFŚS): Benefits from the Company Social Benefits Fund (holiday subsidies, housing loans, and financial aid) as well as subsidies for prescription glasses and contact lenses.
• Employee perks: Free Allegro Smart! deliveries, discretionary bonuses ("Doceniam" / "I Appreciate" award).
• English classes fully covered by us and focused on the specifics of your role.
• A paid day off for volunteering, which you can use individually, with your team, or with a larger group united by a common goal.
• Special company events: "Spin the Kilometers" (Kręć Kilometry), Family Day, Fat Thursday, and many other occasions we celebrate together.

And that's just the beginning! You can read more about the benefits here.

#goodtobehere which means:

• Opportunity to shape the future of e-commerce - create innovative, pioneering solutions that set new market standards. We have over 21 million active buyers across 6 countries and partner with over 164,000 sellers.
• A supportive team you can always count on - work alongside great specialists who have sharing knowledge, experience, and best practices in their DNA. Want to get to know them better? Listen to the Allegro Podcast.
• An ambitious environment that stays one step ahead - we act quickly, dynamically, and at the highest level to make a real impact on the future of e-commerce.
• A clear path for your personal growth - drive your career through access to diverse business areas, large-scale international projects, internal mobility, cross-team rotations, and regular managerial feedback.
• A culture where mistakes are learning opportunities - we believe that no matter how well we do our job, we can always get better.

Send us your CV and… see you at Allegro!