Junior Partner Support Specialist
Location:
Ostrava, CZ
Company:
Allegro Retail a.s.
Team:
Customer Experience
Contract Type:
Employee
Main Responsibilities
- Handle cases from customers (omnichannel) with experienced CX employee support.
- Build positive relationships with merchants and customers, as well as business partners.
- Update knowledge daily: CX support standards and operational procedures.
- Follow customer service procedures (e.g. processing and editing data in customer service systems).
This section outlines only the main responsibilities of your role. Your direct manager is to define the full scope of your tasks.
- Build positive relationships with merchants and customers, as well as business partners.
- Update knowledge daily: CX support standards and operational procedures.
- Follow customer service procedures (e.g. processing and editing data in customer service systems).
This section outlines only the main responsibilities of your role. Your direct manager is to define the full scope of your tasks.
Your main responsibilities:
- Handle cases from customers (omnichannel) with experienced CX employee support.
- Build positive relationships with merchants and customers, as well as business partners.
- Update knowledge daily: CX support standards and operational procedures.
- Follow customer service procedures (e.g. processing and editing data in customer service systems).
- Build positive relationships with merchants and customers, as well as business partners.
- Update knowledge daily: CX support standards and operational procedures.
- Follow customer service procedures (e.g. processing and editing data in customer service systems).
Co u nás najdete a proč vás to bude bavit?
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Práce s posláním: Budete skutečně pomáhat našim obchodníkům růst a edukovat je.
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Nulový tlak na prodej: Na rozdíl od mnoha call center u nás nejsme prodejní linka. Zaměřujeme se výhradně na podporu!
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Dynamické prostředí: Čeká vás široké spektrum dotazů, stereotyp u nás nehrozí.
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Karierní růst: Získáte skvělou možnost učit se a rozvíjet své komunikační a analytické dovednosti v prostředí e-commerce. Máme pro tebe připravenou jasnou cestu, jak se vypracovat na Seniora a posléze až na Experta. Každý poradce má u nás také možnost stát se ambasadorem v týmu pro vybranou oblast, což je skvělá příležitost pro další motivaci a rozvoj.
This is the right job for you if:
- Zkušenosti s péčí o zákazníka nebo klienty jsou pro nás výhodou (nice to have), stejně jako znalost různých kanálů (e-mail, telefon, chat, WhatsApp). Pokud ale teprve začínáte, rádi vás vše naučíme!
- Osobu, které nevadí práce ve směnném režimu (včetně víkendů a svátků).
- Někoho s perfektními komunikačními schopnostmi v psané i mluvené formě. Znalost anglického jazyka v písemné a mluvené formě výhodou.
- Dokážete analyzovat data z různých zdrojů a nedělá vám problém pracovat ve více systémech najednou. Jste technicky zdatní a máte pozitivní přístup k využívání AI nástrojů.
- Rádi spolupracujete s ostatními odděleními a jste týmový hráč.
- Baví vás lidé, máte radost z komunikace, jste otevření, plní energie a spokojenost klienta je pro vás naprostou prioritou.
- Bonus: Zkušenosti s provozem internetových obchodů (e-commerce) jsou obrovskou výhodou.
- Pracovní doba a směny: Ranní směna: 8:00 – 16:30; Střední směna: 9:30 – 18:00; Večerní směna: 14:00 – 22:30; Víkendové směny + svátky: 10:00 – 18:30
What we offer:
- The first 3 months of paid training.
- Two-shift work in an equivalent working time system from Monday to Sunday.
- Quarterly bonus dependent on your monthly results.
- An informal work atmosphere in a professional team.
- Greatly located offices (e.g., with well-equipped kitchens, bicycle parking) and excellent work tools (e.g., height-adjustable desks, ergonomic chairs, interactive conference rooms).
- A wide package of non-wage benefits in a cafeteria system - you decide what you use (we have, for example, medical, sports, and lunch packages, insurance, shopping vouchers).
- English classes paid for by us.
- A training budget, inter-team tourism, and an internal educational platform with training on various topics.
- A day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.
- Company special events - Spin Kilometers, Family Day, Fat Thursday, and many other occasions that we celebrate.
And that's just the beginning! You can read more about the benefits here.
#goodtobehere means that:
- You will join a team you can rely on - we work with great specialists who sharing knowledge and experience have in their DNA.
- You will deliver top-quality projects that have a real impact on millions of customers. Quality is a priority for us (confirmed, for example, by the Service Quality Star Award), and your work will directly shape the experience of the largest e-commerce platform in Poland.
- You will work in an environment where the pace of business development provides plenty of opportunities for quickly acquiring new, unique competencies and solving challenges you won't find anywhere else.
- You will have daily contact with experts from various business and technology areas to deliver the best solutions that exceed the expectations of millions of customers.
Send us your CV and… see you at Allegro!
