(Senior) Product Manager - Operations Platform

Job Description:

In the Operations Platform domain, we manage the vital intersection of technology and customer service. This role is critical for streamlining how Allegro interacts with millions of customers across various units, including CX, Allegro Finance, and more. You will act as the central point of contact, managing the scope across multiple systems like Salesforce (CRM) and Genesys (Contact Center) to ensure a seamless experience for both internal stakeholders and our end users.

This is the right job for you if you:

• Have proven experience as a Product Manager or similar role in technology, ideally within E-commerce or large-scale operations.
• Possess exceptional communication and stakeholder management skill
• Are highly assertive and capable of managing pressure, time constraints, and conflicting interests while building long-lasting relationships based on trust.
• Have experience in translating complex business requirements into technology roadmaps.
• Are proficient in Agile methodologies and managing product backlogs across multiple engineering teams.
• Can see the product through the eyes of the clients and understand their needs deeply.
• Know English at B2 level or higher and Polish at minimum C1 level.

In your daily work you will handle the following tasks:

• Developing the vision and roadmap for the Operations Platform, reconciling needs from diverse stakeholders across the organization.
• Managing and prioritizing the product backlog in collaboration with specialized engineering teams (Salesforce and Genesys) to ensure strategic alignment.
• Facilitating communication across different units to align objectives and remove the burden of technical "where to go" decisions from the business.
• Challenging incoming requirements to ensure they drive true value and fit within the platform’s architectural constraints.
• Managing risks and technical debt related to the domain's responsibilities.

What's in it for you:

• Flexible working hours in the hybrid model (4/1) - working hours start between 7:00 a.m. and 10:00 a.m. We also have 30 days of occasional remote work.
• Long term discretionary incentive plan based on Allegro.eu shares (restricted stock units).
• Annual bonus based on your annual performance and company results.
• Well-located offices (with e.g. fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).
• A 16" or 14" MacBook Pro or corresponding Dell with Windows (if you don't like Macs) and all the necessary accessories.
• A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers).
• English classes that we pay for related to the specific nature of your job.
• A training budget, inter-team tourism, hackathons, and an internal learning platform where you will find multiple trainings.
• An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.
• Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, Advent of Code, and many other occasions we enjoy.

#goodtobehere means that:

• You will join a team you can count on - we work with top-class specialists who have knowledge- and experience-sharing in their DNA.
• You will love our level of autonomy in team organization, the space for continuous development, and the opportunity to try new things.
• You get to choose which technology solves the problem and you are responsible for what you create.
• You will value our Developer Experience and the full platform of tools and technologies that make creating software easier.
• We rely on an internal ecosystem based on self-service and widely used tools such as Kubernetes, Docker, Consul, GitHub, and GitHub Actions.
• You will be equipped with modern AI tools to automate repetitive tasks, allowing you to focus on developing new services and refining existing ones.
• You will create solutions that will be used (and loved!) by your friends, family and millions of our customers.
• You will meet the Allegro Scale, which starts with over 1000 microservices, an open-source data bus (Hermes) with 300K+ rps, and tens of petabytes of data.
• You will become part of Allegro Tech - we speak at conferences, run our own blog, record podcasts, and organize our own internal conference.

Send us your CV and... see you at Allegro!