CX Quality and Development Leader

Your main responsibilities

• defining and executing training plans  for CX across Allegro Mall Group

• developing CX training and knowledge sharing standards across Allegro markets

• defining and developing training tools to support growing scale and international scope of CX operations (include AI solutions)

• ensuring an effective soft skill trainings  to support competence development for all CX roles 

• defining competence development indicators, their monitoring and reporting structure, including: quality and cost perspective

This is the right job for you, if

• You have experience in managing a team of trainers

• You  have knowledge and experience in conducting training, workshops and coaching

• You  are cooperative and can engage others

• You have experience in using AI tools to increase operational efficiency.

• You  can say and write about complicated things in simple terms

• You  look at the organization process-wise and look for a way to meet the expectations of external and internal customers

• You  can adapt in changing environment and are open to change

• You  have initiative and a proactive approach to assigned tasks

• You  have high interpersonal skills

• You  infect others with positivity

• You can communicate in English fluently

What we offer

• Flexible working hours in an office-first model (4/1) that depend on you and your team. Starting later or finishing earlier? No problem! Work hours keep pace with our lifestyles and can start between 7 a.m. and 10 a.m. We have well-located offices (with fully equipped kitchens and bicycle parking spaces) and excellent work tools (raised desks, interactive conference rooms)

• A rich package of non-wage benefits in the cafeteria system - you decide what you use (we can choose from, among others, medical, sports, lunch packages, insurance, shopping vouchers)

• English classes paid for by us and focused on the specifics of your work

• Working in a team whose support you can always count on - we have the best specialists and experts in their field on board

• Team tourism, training budget and internal MindUp platform (including training in work organization, communication, work motivation and various technologies and substantive issues)

Do you want to get to know us better? Listen Allegro Podcast

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