Product Manager - Operations Platform

Job Description:

Flexible working hours in an office first model (4/1) that depend on you and your team. Starting later or finishing earlier? No problem! Work hours keep pace with our lifestyles and can start between 7 a.m. and 10 a.m.

We are looking for a passionate and proactive Product Manager with a strong focus on user experience to drive crucial functionalities for Allegro users. This role will be responsible for designing and delivering solutions in the area of Customer Experience on the platform (e.g., contact channels, quality management and monitoring, contact automation, survey research management, customer relationship management). The team is working in parallel on new implementation projects as well as maintaining and optimizing several, already implemented services and solutions. You will be in charge of working with stakeholders and product and engineering teams to deliver value for users and shape their experience on Allegro.

In your daily work, you will be primarily responsible for:

• Collaborating with others, knowing when and how to lead and when to collaborate and follow to achieve common objectives, continuously improving collaboration further. You collaborate across product areas to solve problems that matter and create clarity for audiences by effectively articulating the most important messages in the most appropriate style for your audience. You establish a continuous improvement mindset and culture.  
• You independently manage stakeholders, involving them strategically to ensure support and establish long-lasting relationships with them based on mutual respect, trust and benefit.
• You engage team members and stakeholders with a compelling product vision and bring all relevant information to the team that is required to understand their impact, importance and future direction, while giving them the stability they need to be productive. You are able to convince your environment to support and follow your proposition using valid arguments, oriented towards the organization's goal.
• You are a true thought partner and peer for the corresponding Manager, Engineering and UX Design counterpart (e.g. for joint prioritization, improving the team’s processes). 

We are looking for people with:

• Proven experience as a Product Manager or similar role in project management (product discovery, creating product strategy, roadmapping, resource planning, risk assessment, stakeholder cooperation).
• Experience in designing and implementing changes based on A/B testing and data analysis.
• Exceptional problem-solving abilities and strong decision-making skills.
• Excellent interpersonal, communication, and stakeholder management skills.
• Experience with Agile and waterfall methodologies and managing product backlogs.
• Ability to see the product through the eyes of the users and understand their needs.
• Fluent in Polish and English.
• Experience in AI/ML solutions (not a must, but beneficial given our strategic direction to leverage AI for data extraction, enrichment, compliance, and name quality assessment)

What we offer:

• Well-located offices (fully equipped kitchens, bicycle parking facilities) and excellent working tools (height-adjustable desks, interactive conference rooms).
• Long-term discretionary incentive plan based on Allegro.eu shares.
• Annual bonus (depending on your annual assessment and the company's results).
• A wide selection of fringe benefits in a cafeteria plan – you choose what you like (e.g., medical, sports, or lunch packages, insurance, purchase vouchers).
• English classes paid for by us, related to the specific nature of your job.
• Laptop with M1 processor, 32GB RAM, SSD - a 16” or 14” MacBook Pro or corresponding Dell with Windows (if you don’t like Macs), two monitors, and all other gadgets you may need.
• Working in a team you can always count on, with top-class specialists and experts.
• A high degree of autonomy in organizing your team’s work; we encourage continuous development and trying out new things.
• Hackathons, team tourism, training budget, and an internal educational platform (including training courses on work organization, communications, motivation, and various technologies and subject-matter issues).

Why is it worth working with us:

• You make an impact. Allegro is a go-to marketplace across CEE, and your decisions shape one of the leading e-commerce platforms in Europe.
• You will work with first-class experts who are eager to share their knowledge, ensuring a smooth flow of know-how within the company.
• This is a great opportunity to join a team passionate about technology.
• The IT team is made up of over 2000 members who have shared their knowledge at multiple conferences (Devoxx, Confitura, Geecon) and co-create a blog: allegro.tech.
• Your ideas and suggestions for improvement will always be listened to attentively.

This may also be of interest to you:

• Allegro Tech Podcast → https://podcast.allegro.tech/
• Booklet → https://jobs.allegro.eu/job-areas/tech-data/
• Allegro Tech Radar → https://radar.allegro.tech/

Send in your CV and see why it is #dobrzetubyć (#goodtobehere)!