Senior Business Operations Excellence Specialist

Do you have a knack for making things run smoothly and super efficiently? Are you a wizard at streamlining processes and love seeing your work directly impact business growth? Then keep reading, because this might be your next big adventure at Allegro!

Our Key Account Management Team has large goals ahead, and to make that happen, we need someone to jump in and drive all our business operations, accelerating sales, and taking care of those crucial non-sales tasks that currently slow down our team.  This role is absolutely key to bringing our big initiatives to life and scaling our strategic partnerships.

What you'll be doing:

• Being our Go-To Person: You'll be the main point of contact (SPOC) for key cross-departmental collaborations, making sure we unlock growth enablers like Campaigns, Advertising, Marketing, and Analytics. 
• Campaigns & Ads Guru: You'll ensure we ramp up campaign collaboration and deal sourcing, and effectively work with advertising to maximize local merchant use of Ads. 
• Marketing Maverick: Make sure we're fully leveraging our marketing activities.
• Data Detective: Ensure we're truly using all internal and external data to prioritize our Key Account Managers' (KAMs) daily activities and get the insights we need. 
• Category Connector: Support collaboration with category teams, ensuring their input is in our sales strategy and their needs are captured. 
• Operations Orchestrator: Facilitate and control the execution of operational tasks for the sales team – think preparing merchant presentations, managing event presence, supporting internal events, and quarterly portfolio reviews. Basically, you'll make sure KAMs are always taking the "next best actions" for each account. 
• Incentive Innovator: Work with the sales enablement lead to manage incentive programs and other rebate programs to boost local merchant GMV. 
• CRM Champion: Ensure our CRM adoption and reporting are fully in place and operational.

What you'll bring to the table:

• Excellent English proficiency (C1). If you know Czech, this will be an asset.
• Exceptional communication skills (both verbal and written).
• Experience with stakeholder management and fostering team collaboration—you’ve already worked on a similar position and know what it entails.
• Demonstrated adaptability and flexibility.
• Strong analytical thinking skills and a data-driven mindset.
• Effective time management skills, especially under deadlines.
• Experience working with sales modules in CRM is a strong asset.
• A proactive approach to continuous improvement, process design, and optimization.
• Proficiency in project management and planning.

What will you get in return?

• Annual bonus.
• 29 days off (20 days of annual leave, 5 Relax Days, 3 Sick Days, Volunteer Day) and on top of that extra days off to care for a sick family member.
• Do you want to fulfill your creative or traveling dream? No problem! After a year of working at Allegro, you can take a sabbatical leave; i.e., up to an extra month off. And after two years, you are entitled even to 2 months off.
• Meal vouchers, which you can use at various cool restaurants, or you can get a lump sum directly to your salary.
• We care about the health of our employees, therefore we offer Multisport card for a discounted price, Cafeteria, and organize Health Days.
• Monthly contribution to pension insurance.
• Working from home – do you need to finish your projects in peace or wait for a handyman? No problem! After discussing with your manager, you can set up a system that works for you. For most of our roles, we are working in a hybrid mode; i.e., 3 days from the office, 2 days from home. 
• Flexible working hours - according to the position and its responsibilities, you can adjust the start and end of your work day.
• Do you need to improve your language skills? We will be glad to help you! We are offering free English courses to our employees.
• Have you just become a parent or do you want to accompany your child on the first day of school? You can take an extra day off.
• We value our employees, therefore, you will get a reward for your years of service.
• You can get a wage advance anytime via the Advanto app.