Carrier Management Expert
Warszawa, PL, 00-841
Short Description
As a Carrier Management Expert, you will hold a strategic and highly visible role within the Allegro Delivery team, accountable for mission-critical carrier partnerships that directly impact service quality and delivery efficiency for millions of customers. This role demands expert-level experience in strategic relationship management, complex contract negotiation, and proactive operational excellence, as conversations and negotiations frequently occur at the C-level and corporate level, necessitating high business maturity and proven experience. You will be expected to leverage your profound expertise to drive significant cost optimization, elevate quality KPIs, and spearhead innovative logistical solutions across the Allegro Delivery network.
Your main responsibilities:
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Building relationships and leading negotiations: Strategically managing partnerships with national courier companies and independently leading complex business negotiations to secure the best commercial terms.
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Ensuring delivery quality: Taking full ownership of key performance indicators (KPIs) and developing corrective action plans with carriers whenever service quality drops.
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Advanced data analytics: Utilizing modern analytical tools and Artificial Intelligence (AI) to analyze large datasets, forecast market trends, and uncover insights regarding carrier performance.
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Optimizing operations: Developing strategies to boost carrier efficiency and maximize their capacity while maintaining high customer satisfaction.
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Driving logistics innovations: Leading sophisticated projects to launch new, specialized delivery services (such as express delivery or specialized product handling).
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Managing the carrier mix: Collaborating with internal teams to strategically balance our portfolio of logistics partners, achieving the perfect mix of cost-efficiency and high quality.
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Cross-company coordination: Serving as a central bridge between business and tech teams, gathering internal feedback on carrier performance, and delivering structured feedback to partners.
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Monitoring and forecasting: Overseeing daily operations—especially during peak shopping seasons—and proactively sharing volume forecasts with carriers to ensure they are prepared.
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Listening to customer feedback: Gathering and analyzing customer reviews about delivery experiences to continuously refine and improve our service offerings.
This is the right job for you if:
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You have a proven track record in logistics: You bring at least 5 years of professional experience gained within a courier/logistics company or an e-commerce environment (specifically within logistics/supply chain departments).
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You are a skilled communicator in English: Your language skills are at a minimum B2 level, allowing you to collaborate effectively in an international environment.
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Data is your guide: You possess strong analytical skills with a natural ability to synthesize complex data into actionable insights and strategic conclusions.
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You are a master of office productivity tools: You are highly proficient in using MS Office and/or Google Workspace to streamline your daily tasks and presentations.
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You thrive in complex environments: You have hands-on experience contributing to large-scale, complex projects and a proven ability to deliver results.
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You build bridges across organization levels: You are a cross-functional collaborator with excellent interpersonal skills, comfortable working and communicating with stakeholders at all corporate levels (from operational teams to C-level executives).
What we offer:
- Annual bonus based on your performance and company results.
- Long term discretionary incentive plan based on Allegro.eu shares (restricted stock units).
- A great learning opportunity, working with people coming from a lot of experience in top tier strategy consulting and e-commerce space.
- Well-located offices (with e.g., fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).
- A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers).
- English classes that we pay for related to the specific nature of your job.
- A training budget, inter-team tourism and an internal learning platform where you will find multiple trainings.
- An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.
- Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, and many other occasions we enjoy.
And that's just the beginning! You can read more about the benefits here.
#goodtobehere means that:
- You will shape the future of e-commerce - creating innovative, pioneering solutions that set new market standards. We have over 21 million active buyers across 6 countries and collaborate with more than 164k Partners.
- You will join a team you can always count on - we have on board top-class specialists who have sharing knowledge, experience, and best practices in their DNA. Want to get to know them better? Listen to the Allegro Podcast.
- You will be part of a team that always aims to stay one step ahead of the market - we act quickly, dynamically, and at the highest level, because only then we can genuinely shape the future of e-commerce.
- You will build your own development path - with access to diverse business areas, large-scale international projects, internal mobility, inter-team tourism, and regular feedback from your manager, you will drive your growth.
- You will see that mistakes are opportunities to learn - we believe that no matter how well we execute, we can always get better.
Send us your CV and… see you at Allegro!
