Data Analyst (SMART!)

Main Responsibilities

• End-to-end analytical support for Smart! initiatives, campaigns, and product development

• Proactively generating hypotheses, deriving insights, and translating them into actionable business recommendations

• Conducting analyses such as: customer lifecycle & churn, customer segmentation & journey analysis, campaign performance & post-mortems, A/B testing and experimentation, forecasting and business case evaluation

• Supporting key areas: Smart! lifecycle optimisation, development of Smart! portfolio (Smart! Trial, external partnerships, Coins programme), loyalty and engagement growth via various incentives

• Building and maintaining dashboards and dataflows for monitoring ongoing campaigns and initiatives

• Designing and monitoring KPIs, recommending corrective actions during live campaigns

• Collaborating closely with stakeholders across product, tech, UX, and business teams

• Effectively communicating insights and presenting recommendations in a clear, business-oriented way

This is the right job for you if:

• have at least 2 years of experience analyzing large datasets and combining multiple data sources

• have practical knowledge of SQL - must have

• have experience with data visualization tools (e.g. Tableau, Looker Studio)

• have experience with A/B testing and product analytics

• Applied knowledge of statistics

• have good knowledge of Python - nice to have

• can translate data into clear business recommendations and influence decisions

• communicate insights in an engaging and understandable way

• are comfortable working with multiple stakeholders and shifting priorities

• know English at B2 level

Nice to have:

• knowledge of BigQuery, Airflow, Git

• experience with cloud environments (GCP/Azure/AWS)

• experience in building customer loyalty and subscription based products

What we offer:

• flexible working hours in an office-first model (4/1) that depend on you and your team. Starting later or finishing earlier? No problem! Work hours keep pace with our lifestyles and can start between 7 a.m. and 10 a.m.,

• well-located office in Poznań (with fully equipped kitchens and bicycle parking facilities) and excellent working tools (height-adjustable desks, interactive conference rooms),

• a wide selection of fringe benefits in a cafeteria plan – you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers),

• English classes that we pay for related to the specific nature of your job,

• working in a team you can always count on — we have on board top-class specialists and experts in their areas of expertise,

• a high degree of autonomy in terms of organizing your team’s work; we encourage you to develop continuously and try out new things.