International Delivery Manager (Heavy & Bulky)

Your main responsibilities:

• Be the single-threaded owner of the heavy & bulky carrier group across all Allegro platforms.
• Source, build, and maintain strong relationships with carriers specializing in heavy and bulky deliveries, including those offering assembly and installation services
• Lead negotiations and establish partnerships with carriers to secure favorable terms and expand service offerings for large items
• Develop and implement strategies to optimize carrier performance and capacity, ensuring high service levels and customer satisfaction
• Track, analyze, and report on performance metrics, identifying areas for improvement and implementing corrective actions
• Create and execute strategic plans for managing carriers of large items, aligning with Allegro's overall logistics and business goals
• Collaborate with carriers to introduce and enhance services such as assembly and installation to improve the customer experience
• Quickly address and resolve operational issues or service disruptions, minimizing impact on customers and merchants
• Work closely with the Delivery, Technology, and other internal teams to align carrier strategy with broader business objectives
• Identify opportunities for process improvements and new service offerings in cooperation with heavy & bulky carriers
• Collaborate with the Pricing & Volume Management team to optimize the carrier mix, balancing cost efficiency and service quality

This is the right job for you if:

• You have experience in carrier management, logistics, or e-commerce (minimum 3–5 years)
• You know the courier/transport market well, especially in the area of large, heavy, and bulky shipments
• Negotiations, contracts, and B2B relationships are your natural strengths
• You think strategically and act operationally – able to move from planning to execution
• You communicate fluently in English (minimum C1 level)
• You’re ready to work in a fast-paced, international environment
• Knowledge of value-added services (VAS) will be an asset

What we offer:

• Hybrid work: 3 days in the well-located offices (with fully equipped kitchens and bicycle parking facilities) and excellent working tools (height-adjustable desks, interactive conference rooms)
• A wide selection of fringe benefits in a cafeteria plan – you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers)
• English classes that we pay for related to the specific nature of your job
• Work in a team you can always count on – we have on board top-class specialists and experts in their areas of expertise
• Team tourism, training budget and an internal educational platform, MindUp (with training courses on work organization, means of communication, motivation to work and various technologies and substantive issues)
• If you want to learn more,  check it out for yourself