Junior IT Support Specialist (1st Line)

Your main responsibilities:

• Providing support for internal Allegro teams via our ticketing system, telephone, Slack, and email, also during shifts from 8 a.m. to 8 p.m.

• Monitoring the health of IT systems by analyzing metrics and responding to alerts.

• Troubleshooting issues related to databases, APIs, and Parcel Locker software.

• Collaborating with other Allegro departments to provide high-quality customer service.

• Preventing and minimizing downtime in logistics operations due to IT-related incidents.

• Working closely with development and business teams to deliver the best-suited IT products.

• Proposing and implementing improvements to existing processes.

This is the right job for if you have:

• A minimum of 1 year of experience on a maintenance or support team.

• Basic knowledge of SQL, including writing queries with JOIN, GROUP BY, and subqueries.

• Creative, out-of-the-box thinking when solving problems.

• Ability to effectively use AI resources to resolve unusual issues.

• Fluency in English and Polish (minimum B2 level).

• Familiarity with tools such as Kibana and Grafana.

• Knowledge of Linux and Windows environments.

• Experience in collecting and reading application logs.

• Strong analytical abilities and excellent organizational skills.

• A proactive approach to all tasks.

Nice-to-Haves

• Previous experience in user support within a medium or large organization.

• An ownership mindset toward assigned tasks and processes.

• A desire to automate repetitive tasks and processes.

• Proven effectiveness in task execution.

• Experience in parcel logistics.

• Knowledge of the courier industry and its processes.

• Basic knowledge of C#.

• Familiarity with Google Workspace and Microsoft solutions.

What we offer:

• Flexible working hours in the hybrid model (4/1) - our hours can start between 7:00 a.m. and 10:00 a.m. We also have 30 days of occasional remote work.

• Annual bonus based on your annual performance and company results.

• Well-located offices (with e.g. fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).

• A 16" or 14" MacBook Pro or corresponding Dell with Windows (if you don't like Macs) and all the necessary accessories.

• A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers).

• English classes that we pay for related to the specific nature of your job.

• A training budget, inter-team tourism (more here), hackathons, and an internal learning platform where you will find multiple trainings.

• An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.

• Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, Advent of Code, and many other occasions we enjoy.

And that's just the beginning! You can read more about the benefits here.

Send us your CV and… see you at Allegro!