Junior IT Support Specialist

OpenNet.pl is a leading provider of technological solutions for the logistics industry. We have been a part of the Allegro Group since 2021 and together we are working on the green Allegro One Box parcel machines, of which there are nearly 7000 across Poland!
 
We guarantee work on interesting projects that will undoubtedly enhance your skills through the use of the latest technologies and design patterns. You will also actively participate in the analysis and creation of new solutions delivered to our clients. By joining OpenNet.pl, you will receive all the necessary tools and experience a friendly and collegial atmosphere.

Main Responsibilities

• Providing support for internal Allegro teams via our ticketing system, telephone, Slack, and email during shifts from 8 a.m. to 8 p.m.
• Monitoring the health of IT systems by analyzing metrics and responding to alerts.
• Troubleshooting issues related to databases, APIs, and Parcel Locker software.
• Collaborating with other Allegro departments to provide high-quality customer service.
• Preventing and minimizing downtime in logistics operations due to IT-related incidents.
• Working closely with development and business teams to deliver the best-suited IT products.
• Proposing and implementing improvements to existing processes.

What We're Looking For

• A minimum of 1 year of experience on a maintenance or support team.
• Basic knowledge of SQL, including writing queries with JOIN, GROUP BY, and subqueries.
• Creative, out-of-the-box thinking when solving problems.
• Ability to effectively use AI resources to resolve unusual issues.
• Fluency in English and Polish (minimum B2 level).
• Familiarity with tools such as Kibana and Grafana.
• Knowledge of Linux and Windows environments.
• Experience in collecting and reading application logs.
• Strong analytical abilities and excellent organizational skills.
• A proactive approach to all tasks.

Nice-to-Haves

• Previous experience in user support within a medium or large organization.
• An ownership mindset toward assigned tasks and processes.
• A desire to automate repetitive tasks and processes.
• Proven effectiveness in task execution.
• Experience in parcel logistics.
• Knowledge of the courier industry and its processes.
• Basic knowledge of C#.
• Familiarity with Google Workspace and Microsoft solutions.

What We Offer

• Flexible working hours in an office-first model (4 days in-office, 1 day remote), scheduled with your team, plus 30 additional home office days per year.
• A well-located office with fully equipped kitchens and bicycle parking, plus excellent working tools like height-adjustable desks and interactive conference rooms.
• A wide selection of benefits in a cafeteria plan—choose what you like (e.g., medical, sports, or lunch packages; insurance; purchase vouchers).
• Company-sponsored English classes relevant to your role.
• A Dell laptop with Windows and any other necessary hardware.
• A supportive team of top-class specialists you can always count on.
• A high degree of autonomy in organizing your team’s work, with encouragement for continuous development.
• Access to hackathons, team-building events, a training budget, and an internal educational platform.