Product Manager - Merchant Experience (1F)

Job Description:

A hybrid work model requires 1-2 days a week in the office.

We are seeking a passionate and proactive Product Manager to join our team, with a strong focus on both merchant experience and ensuring the highest standards of fulfilling orders on behalf of our Merchants. This role is integral to developing and optimizing the One Fulfillment (logistics service) area.

In this position, you will be responsible for developing and optimizing solutions for handling One Fulfillment orders, delivery methods, returns and stock withdrawals. You will not only work on improving the existing processes but also shape and create the strategy for new ways of ensuring product excellence, with a particular emphasis on keeping SLA’s and the service quality standards.

Your work will directly impact all types of merchants using the One Fulfillment service ensuring their orders are handled meeting consumer expectations and Allegro standards. This role is critical in helping Allegro maintain and improve Value Proposition of the fulfillment service e.g. by building it up with VAS’s.

In your daily work, you will be primarily responsible for:

• Understanding and defining the critical problems faced by merchants, working closely with stakeholders to ensure their constraints and needs are considered, ultimately translating these into opportunities to deliver valuable outcomes for the business and customers
• Owning the problem space and the solutions for your product area, partnering with your cross-functional engineering team to discover, design, and deliver solutions that align with strategic business objectives and drive measurable results
• Defining the strategic problems your team will tackle, focusing on delivering impactful outcomes for merchants rather than just delivering features, and being accountable for the product's results
• Driving continuous product discovery and delivery within the One Fulfillment domain (logistics service for the Merchants), from deeply understanding merchant needs, assessing value, usability, feasibility, and viability risks, to ensuring the successful go-to-market and ongoing evolution of solutions that achieve necessary outcomes
• Fostering strong cross-functional collaboration across various teams and with stakeholders, providing clear strategic context to ensure alignment on objectives and shared understanding
• Leading an empowered, cross-functional product team, working directly with stakeholders, Commerce, Legal, engineering teams, data analysts, UX designers, researchers, and other product managers, leveraging their collective expertise
• Proactively running continuous product discovery to identify and validate opportunities that improve merchant experience and key product performance indicators, ensuring that solutions are valuable, usable, feasible, and viable
• Facilitating communication across different teams and stakeholders to align objectives.

We are looking for people with:

• Proven experience as a Product Manager or in a similar product management role, including roadmapping, resource planning, risk assessment, and stakeholder cooperation
• Experience in designing and implementing changes based on A/B testing and data analysis
• Exceptional problem-solving abilities and strong decision-making skills
• Excellent interpersonal, communication and stakeholder management skills
• Experience with Agile methodologies and managing product backlogs
• Ability to understand and empathize with client needs, seeing the product from their perspective
• Fluency in both Polish and English
• Experience in logistics processes is a plus, but not a requirement.
  
  Collaboration is key: You will work closely with the Merchant Business Teams, Operations, CX, Technology, and Product departments. Your collaboration will span various teams including commerce, legal, development teams, data analysts, UX designers, researchers, and other product managers, managing inter-team dependencies.

What we offer:

• Long term discretionary incentive plan based on Allegro.eu shares
• Annual bonus up to 10% of the annual salary gross (depending on your annual assessment and the company's results)
• A hybrid work model  - We have well-located offices (with fully equipped kitchens and bicycle parking facilities) and excellent working tools (height-adjustable desks, interactive conference rooms)
• A wide selection of fringe benefits in a cafeteria plan – you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers)
• English classes that we pay for related to the specific nature of your job
• Laptop with m1 processor, 32GB RAM, SSD - a 16” or 14” MacBook Pro or corresponding Dell with Windows (if you don’t like Macs), two monitors and all other gadgets that you should need
• Working in a team you can always count on — we have on board top-class specialists and experts in their areas of expertise
• A high degree of autonomy in terms of organizing your team’s work; we encourage you to develop continuously and try out new things
• Hackathons, team tourism, training budget and an internal educational platform, MindUp (including training courses on work organization, means of communications, motivation to work and various technologies and subject-matter issues)
• If you want to learn more, check it out

Why is it worth working with us:

• You make an impact. Allegro is a go-to marketplace for Merchants across CEE.
• You work with first-class experts who are eager to share their knowledge. The flow of our know-how within the company is really smooth!
• This is a great opportunity to join a team passionate about building merchant engagement and technology.
• The IT team is made up of over 2000 members who have shared their knowledge at multiple conferences, such as Mind the Product, Product Management Festival.
• Your ideas and suggestions for improvement will always be listened to attentively.
  
  This may also be of interest to you
  Allegro Tech Podcast → https://podcast.allegro.tech/
  Booklet → https://jobs.allegro.eu/job-areas/tech-data/ 
   
  Send in your CV and see why it is #dobrzetubyć (#goodtobehere)