Project Manager (Partner Journey)

At our marketplace, we believe that an exceptional customer experience is deeply rooted in the quality of our sellers. As the Seller Quality Excellence Owner, your mission is to transform how we define, measure, and reward seller performance at scale. You will drive the evolution of a transparent, data-driven framework that helps continuous improvement and sets clear operational standards for thousands of businesses on our platform. By redesigning our seller incentive programs, you will create a clear growth path that motivates sellers to continuously upgrade their service. Ultimately, you will bridge the gap between commercial strategy and operational excellence, ensuring our buyers enjoy a seamless, premium experience every single time they shop.

Your main responsibilities:

-Shape the Platform Quality Framework: Drive the strategic development of robust performance metrics and set the criteria required for prestigious seller badges, perks, and program eligibility.

-Redesign Incentive Programs: Take end-to-end ownership of our top-tier seller recognition programs, creating impactful mechanics that inspire sellers to proactively elevate their service quality.

-Standardize Operational Excellence: Design and scale reliable operational requirements across the seller journey to eliminate logistical friction and secure a predictable customer experience.

-Champion the Seller Experience: Actively monitor seller sentiment and feedback, transforming insights into strategic platform enhancements and solutions that boost partner trust.

-Drive Cross-Functional Alignment: Act as the strategic anchor for the Seller Quality stream, collaborating with key internal teams (Commercial, Customer Experience, Logistics, Trust & Safety) to align quality initiatives with global business goals.

-Enable and Educate at Scale: Partner with communication and change-management teams to design effective rollouts, educational content, and frameworks that empower sellers to thrive within our ecosystem.

This is the right job for you if:

-You have 5 years of experience in program or project management, especially in roles involving strategic responsibilities.

-You have successfully led complex, cross-functional initiatives from conception to initial product definition (loyalty programs experience is a strong asset).

-You have experience in developing and executing roadmaps.

-You know how to define analyses for creating new data-driven products and business recommendations.

-You are goal-oriented and able to manage change.

-You have highly developed communication skills (verbal, written, and presentation).

-You possess business acumen and the ability to think long-term.

-You communicate effectively in both English and Polish (C1).

What we offer:

- Flexible working hours in the hybrid model (4/1) - our hours can start between 7:00 a.m. and 10:00 a.m. We also have 30 days of occasional remote work. 
- Annual bonus based on your performance and company results.
- Long term discretionary incentive plan based on Allegro.eu shares (restricted stock units).
- A great learning opportunity, working with people coming from a lot of experience in top tier strategy consulting and e-commerce space.
- Well-located offices (with e.g., fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).
- A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers).
- English classes that we pay for related to the specific nature of your job.
- A training budget, inter-team tourism and an internal learning platform where you will find multiple trainings.
- An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.
- Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, and many other occasions we enjoy.

And that's just the beginning! You can read more about the benefits here.

#goodtobehere means that:
- You will shape the future of e-commerce - creating innovative, pioneering solutions that set new market standards. We have over 21 million active buyers across 6 countries and collaborate with more than 164k Partners.
- You will join a team you can always count on - we have on board top-class specialists who have sharing knowledge, experience, and best practices in their DNA. Want to get to know them better? Listen to the Allegro Podcast.
- You will be part of a team that always aims to stay one step ahead of the market - we act quickly, dynamically, and at the highest level, because only then we can genuinely shape the future of e-commerce.
- You will build your own development path - with access to diverse business areas, large-scale international projects, internal mobility, inter-team tourism, and regular feedback from your manager, you will drive your growth.
- You will see that mistakes are opportunities to learn - we believe that no matter how well we execute, we can always get better.

Send us your CV and… see you at Allegro!