Promoter Experience Specialist (eBilet)

Your main responsibilities:

• Provide operational support to promoters and manage their requests, including the systemic setup of events for sale, as well as ongoing system support throughout the entire sales cycle until the event concludes.
• Maintain relationships with organizers and help build long-term partnerships with them. 
• Act as a point of contact for complex inquiries and issues, independently resolving problems or escalating them when necessary. 
• Support junior team members by assisting with their tasks. 
• Coordinate with technical teams to resolve problems reported by organizers. 
• Analyze and report on the effectiveness of collaboration with organizers and suggest improvements based on the data. 
• Contribute to the creation and optimization of service procedures to enhance efficiency. 
• Handle assigned daily responsibilities, recognizing the impact they have on the successful delivery of team plans.

This is the right job for you if you have:

• Proven experience in customer service or a client-facing role (in a field of ticketing, event organisation)

• Excellent communication skills, both written and verbal, with a natural ease in handling phone and email interactions with clients and business partners.

• Proficiency in using CRM system
• Practical knowledge of basic AI tools

• Strong interpersonal skills with a genuine passion for teamwork and people interaction.

• A proactive, solution-oriented mindset when addressing emerging questions or issues.

• A positive attitude, high energy, and a commitment to daily tasks.

• A drive for continuous improvement, constantly looking for ways to optimize daily workflows and system operations.

• Strong organizational skills, outstanding attention to detail, and a strict adherence to deadlines.

• Flexibility and readiness to work in a shift system (shifts between 8:00 AM and 8:00 PM during the week, and one weekend day per month from 10:00 AM to 6:00 PM).

• Fluency in English (minimum B2 level) – this is a strict requirement!

What we offer:

• Flexible working hours in a hybrid model (4/1). We also have 30 days of occasional remote work. 
• Quarterly bonus based on your annual performance and company results. 
• Well-located offices (with e.g. fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms). 
• A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers). 
• English classes that we pay for related to the specific nature of your job. 
• A training budget, inter-team tourism and an internal learning platform where you will find multiple trainings. 
• An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal. 
• Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, and many other occasions we enjoy. 
  
  And that's just the beginning! You can read more about the benefits here.
  
  #goodtobehere means that:
• You will shape the future of e-commerce - creating innovative, pioneering solutions that set new market standards. We have over 21 million active buyers across 6 countries and collaborate with more than 164k Partners. 
• You will join a team you can always count on - we have on board top-class specialists who have sharing knowledge, experience, and best practices in their DNA. Want to get to know them better? Listen to the Allegro Podcast.
• You will be part of a team that always aims to stay one step ahead of the market - we act quickly, dynamically, and at the highest level, because only then we can genuinely shape the future of e-commerce. 
• You will build your own development path - with access to diverse business areas, large-scale international projects, internal mobility, inter-team tourism, and regular feedback from your manager, you will drive your growth. 
• You will see that mistakes are opportunities to learn - we believe that no matter how well we execute, we can always get better. 
  
  Send us your CV and… see you at Allegro!