Hledáme parťáka do support týmu 📦✨ ve Zdibech
Location:
Zdiby, CZ
Company:
Allegro Retail a.s.
Team:
Customer Experience
Contract Type:
Employee
Your main responsibilities:
- You will support customers who need assistance with undelivered, damaged, or incomplete orders.
- You will communicate with customers via phone (inbound calls and callbacks) and email.
- This is not a sales role. There are no cold calls and no sales targets. Your main goal is to provide excellent customer support and ensure customer satisfaction.
This is the right job for you if:
- Excellent written and verbal communication skills
- Ability to quickly navigate and work with our internal systems after the onboarding period
- English proficiency at a minimum of A2 level (basic working knowledge)
- Empathy and patience
- Reliability and a strong sense of responsibility
- Good computer skills
- Willingness to work in shifts
- This position is also suitable for motivated and communicative graduates looking for an entry-level role with an employer that offers opportunities for professional growth
What we offer:
- 29 days of paid leave in total (20 days of annual leave, 5 additional days off, 3 sick days, and 1 Volunteer Day), plus paid leave to care for a family member.
- After 3 years with the company, you can take a sabbatical of up to one additional month to pursue a personal project, travel, or simply recharge.
- Meal vouchers, which can be used at a wide range of restaurants and cafés, or the option to choose a meal allowance instead.
- We care about our employees' well-being, so we offer a MultiSport card or a monthly contribution to a Benefits card.
- Home Office available 1 day per week.
- Contributions towards supplementary pension savings and prescription glasses.
- Whether you've just welcomed a new baby or want to accompany your child on their first day of school, we'll support you every step of the way.
- We value our employees and recognize their loyalty with long-service awards.
And that's just the beginning! You can read more about the benefits here.
#goodtobehere means that: - You will join a team you can rely on - we work with great specialists who sharing knowledge and experience have in their DNA.
- You will deliver top-quality projects that have a real impact on millions of customers. Quality is a priority for us (confirmed, for example, by the Service Quality Star Award), and your work will directly shape the experience of the largest e-commerce platform in Poland.
- You will work in an environment where the pace of business development provides plenty of opportunities for quickly acquiring new, unique competencies and solving challenges you won't find anywhere else.
- You will have daily contact with experts from various business and technology areas to deliver the best solutions that exceed the expectations of millions of customers.
Send us your CV and… see you at Allegro!
