Partner Quality Monitoring Specialist
Poznań, PL, 61-569
Short description
We are looking for a Partner Quality Monitoring Specialist to join our team for a maternity cover.
In this role, you will be responsible for monitoring Partner Sales Quality and identifying policy violations. If you are passionate about Sales Quality and transaction security, and the Allegro Terms & Conditions hold no secrets from you – you are exactly who we are looking for!
Your main responsibilities:
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Taking ownership of improving sales and service quality among Sellers to increase Customer satisfaction with transactions made on Allegro.
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Handling cases related to violations of Allegro’s Terms & Conditions and applicable laws.
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Ensuring compliance with communication standards between Customers and Partners.
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Collaborating closely with teams responsible for transaction security and Customer Service.
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Having a real impact on the functionality and overall security of the Allegro platform.
This is the right job for you if:
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Handle text and data analysis with ease and can make quick decisions.
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Understand the importance of sales quality and transaction security while maintaining a sharp eye for detail.
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Are comfortable working with large volumes of data.
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Can efficiently source, verify, and analyze information using open-source intelligence (OSINT).
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Are proficient in using AI-powered tools.
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Have operational experience gained in security or back-office departments.
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Are accurate, responsible, committed, and meticulous.
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Can stay focused while working under time pressure.
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Are proficient in English, both written and spoken (minimum B1 level).
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Are available for shift work (including afternoons and weekends).
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Knowledge of data analysis (e.g., SQL) would be an asset.
What we offer:
- Greatly located offices (e.g., with well-equipped kitchens, bicycle parking) and excellent work tools (e.g., height-adjustable desks, ergonomic chairs, interactive conference rooms).
- A wide package of non-wage benefits in a cafeteria system - you decide what you use (we have, for example, medical, sports, and lunch packages, insurance, shopping vouchers).
- English classes paid for by us.
- A training budget, inter-team collaboration opportunities (cross-functional training), and an internal educational platform with training on various topics.
- A day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.
- Company special events - Spin Kilometers, Family Day, Fat Thursday and many other occasions that we celebrate.
And that's just the beginning! You can read more about the benefits here.
#goodtobehere means that:
- You will join a team you can rely on - we work with great specialists who sharing knowledge and experience have in their DNA.
- You will deliver top-quality projects that have a real impact on millions of customers. Quality is a priority for us (confirmed, for example, by the Service Quality Star Award), and your work will directly shape the experience of the largest e-commerce platform in Poland.
- You will work in an environment where the pace of business development provides plenty of opportunities for quickly acquiring new, unique competencies and solving challenges you won't find anywhere else.
- You will have daily contact with experts from various business and technology areas to deliver the best solutions that exceed the expectations of millions of customers.
Send us your CV and… see you at Allegro!
