Senior Partner Support Specialist

Job description

The Partner Activation and Development Team focuses on proactive communication with Partners, optimizing processes and improving the quality of their services. In our daily work, we collaborate closely with various internal departments.

Your main responsibilities:

• Run outbound campaigns focused on expanding cooperation and implementing best practices among our Partners.

• Proactively contact Partners to activate them and support their business.

• Build and maintain long-term business relationships through regular phone and email communication.

• Work closely with other internal teams to ensure smooth Partner support.

This is the right job for you if:

• Can apply activation and sales techniques in practice, flexibly adapting them to individual Partner needs.

• Has strong negotiation skills to effectively achieve outbound campaign goals.

• Has experience working toward targets (e.g., sales targets) and a strong results-driven mindset.

• Easily builds connections and enjoys direct conversations.

• Can work from the office 5 days a week during the 3-month onboarding period (transitioning to a hybrid model of 4 days in the office and 1 day remote afterwards).

• Communicates fluently in English, both spoken and written (B1/B2 level).

• Thrives in a fast-changing work environment.

• Nice to have: Experience in e-commerce or supporting online stores.

What we offer:

• Performance-based quarterly bonuses.

• Hybrid work model (4:1) after the probation period.

• A modern office in the center of Poznań (Nowy Rynek) equipped with all the necessary tools.

• A broad package of benefits via the MyBenefit cafeteria system (including Medicover/LuxMed medical care, MultiSport card, commuting allowance, or childcare subsidies).

• Employer-funded English language courses.

• Access to extensive training programs and our internal learning platform, MindUp.

• Access to the Mindgram platform for professional psychological and legal support.

• Opportunities to join mentoring, ambassador, and community initiatives, plus an extra day off for volunteering.

• Numerous team-building events.

And that's not all! You can read more about our benefits here.

#goodtobehere means that:

• Joining a supportive team of top experts who have knowledge sharing in their DNA.

• Delivering top-quality projects that impact millions of customers. Quality is our priority (backed by awards like the Service Quality Star Award), and your work will directly shape the experience on Poland's largest e-commerce platform.

• Working in a fast-growing business environment full of opportunities to gain unique skills and solve one-of-a-kind challenges.

• Collaborating daily with experts across business and tech domains to deliver solutions that exceed expectations.

Send in your CV and see why it is #goodtobehere