IT Support Specialist (2nd Line)

Your main responsibilities:

• Advanced troubleshooting: Diagnosing process anomalies and API integration errors escalated from the 1st line.

• Utilizing intermediate to advanced SQL Programming to debug database issues and run log diagnostics.

• Code debugging and AI tools: Analyzing application logic within source code, co-creating prompts, and working with AI assistants (e.g., GitHub Copilot).

• Collaboration within the Allegro Group: Acting as a technical partner for multiple teams—ranging from business operations and Hypercare to Product & Development.

• Automation and knowledge sharing: Creating technical standard operating procedures (runbooks) for the 1st line and optimizing the diagnostic workflow.

This is the right job for you if have:

• Languages: English B2, Polish C1.

• Minimum 2–3 years of experience in system maintenance or 2nd line technical support (L2).

• Good knowledge of SQL (PostgreSQL) and experience working with complex data architecture.

• Practical knowledge of monitoring and log analysis tools (Grafana, Elasticsearch/Kibana, ).

• Basic ability to read source code and readiness to work with Generative AI tools.

• Strong communication skills and business maturity, enabling partner-level discussions at the intersection of technology and business.

• Knowledge of the Linux environment and Windows Server basics.

An additional asset will be:

• Experience in the logistics/courier industry or with a distributed network of devices (APM).

• Knowledge of C# and object-oriented programming.

• Knowledge of the Azure Kubernetes Service (AKS) environment.

What we offer:

• A real impact on the operational stability of logistics processes used by millions of customers.

• Professional development in a team focused on automation and the practical use of AI.

• Flexible working hours in the hybrid model (4/1)   our hours can start between 7:00 a.m. and 10:00 a.m. We also have 30 days of occasional remote work.

• Annual bonus based on your annual performance and company results.

• Well located offices (with e.g. fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).

• A 16" or 14" MacBook Pro or corresponding Dell with Windows (if you don't like Macs) and all the necessary accessories.

• A wide selection of fringe benefits in a cafeteria plan   you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers).

• English classes that we pay for related to the specific nature of your job.

• A training budget, inter team tourism (more here), hackathons, and an internal learning platform where you will find multiple trainings.

• An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.

• Social events for Allegro people   Spin Kilometers, Family Day, Fat Thursday, Advent of Code, and many other occasions we enjoy.

Send us your CV and… see you at Allegro!